Suzunoki Massage Clinic
330-0064
4-26-8 Kishimachi
Urawa-ku, Saitama-shi
Saitama, Japan
Primrose Kishimachi 311
Hours: 9:00 AM–9:00 PM (Closing Days Vary)
For inquiries in English,
please use LINE or our
contact form whenever possible.
Privacy Policy
Suzunoki Massage Clinic ("the Clinic," "we," "us," or "our") is committed to protecting the personal information of visitors to our website. This Privacy Policy explains how we collect, use, manage, and protect personal information.
1. Collection of Personal Information
We may collect the following information through our contact form, telephone inquiries, LINE reservations, and other communications:
- Name, phone number, email address, and other contact information
- Reservation details and inquiries
- Information about physical conditions, symptoms, medical history, and treatment-related concerns
- Other information necessary to provide our services
We handle health-related information and other sensitive personal information with particular care and obtain consent when required by applicable laws.
2. Purposes of Use
We use the personal information we collect for the following purposes:
- To receive, confirm, and manage reservations
- To respond to inquiries and treatment-related consultations
- To assess treatment needs and provide appropriate services
- To provide treatment-related information and necessary communications
- To improve the quality of our services and clinic operations
- To carry out activities related to the purposes listed above
We use personal information only for these purposes unless otherwise permitted by applicable laws.
3. Protection and Management of Personal Information
We take appropriate security measures to help prevent unauthorized access, disclosure, loss, or alteration of personal information.
We handle health-related and treatment-related information with particular care to protect its confidentiality.
When personal information is no longer needed, we securely delete or dispose of it, taking into account applicable legal retention requirements and legitimate business needs.
4. Disclosure to Third Parties
We do not disclose personal data to third parties without the individual's consent, except as permitted or required by applicable laws.
We may engage external service providers to process personal information when necessary for our operations or services.
In such cases, we select appropriate service providers and take reasonable measures to ensure the security of personal information.
5. Website Analytics
We use the following analytics tools to understand how visitors use our website, improve our services, and enhance the user experience.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC.
Google Analytics may use cookies and similar technologies to collect information such as pages viewed, website activity, and device or browser information.
Information collected through Google Analytics is handled in accordance with Google's privacy policies.
How Google uses information from sites or apps that use its services
Microsoft Clarity
Our website uses Microsoft Clarity, provided by Microsoft Corporation, to analyze visitor interactions such as clicks, scrolling, and page views.
This information is used to improve our website through heatmaps and session recordings.
Microsoft Clarity is configured not to use cookies on our website. We also use Strict masking to mask text in session recordings.
Please note that website usage information may still be transmitted to Microsoft even when cookies are disabled.
6. Cookies
Our website may use cookies for website analytics, security, and improving the user experience.
You can disable or delete cookies through your browser settings.
However, some website features or services may not function properly if cookies are disabled.
7. Google reCAPTCHA
Our website uses Google reCAPTCHA to help prevent spam submissions and unauthorized access through our contact form.
When using this service, information such as IP addresses, device information, browser information, and interaction data may be transmitted to Google.
This information is handled in accordance with Google's Privacy Policy and Terms of Service.
8. Google Maps
Our website embeds Google Maps to help visitors find our clinic and access directions.
When Google Maps is displayed, Google may collect information such as cookies, IP addresses, and device information.
This information is handled in accordance with Google's privacy policies.
9. LINE
We use LINE to communicate with patients regarding reservations and inquiries.
Personal information shared through LINE, including names, consultation details, and reservation information, is used only as necessary to respond to inquiries, manage reservations, and provide our services.
Information processed through LINE is also subject to the privacy policies of LY Corporation, the provider of LINE.
10. Requests Regarding Personal Information
If you wish to request access to, correction, suspension of use, or deletion of your personal information, please contact us. We will verify your identity and respond appropriately in accordance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy in response to changes in laws, regulations, or our services.
Any changes will be announced by posting the updated Privacy Policy on our website or by other appropriate means.
12. Contact
For questions or requests regarding the handling of personal information, please contact:
Suzunoki Massage Clinic